Return Policy
At Teeksa, we want you to feel confident and satisfied with every purchase. We carefully prepare and inspect our products before shipment, but we understand that returns, exchanges, or after-sales service may be needed.
To protect our customers' interests and ensure every request is handled efficiently, please review the following Return Policy before making a return or exchange.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- You must submit the return request within 15 days of purchase.
- The product must be unused and unworn.
- The product must remain in its original and complete packaging.
- The product must be returned in its original condition and be suitable for resale.
- Return any included accessories, tags, cards, or other original materials with the product, when applicable.
Products that show signs of use, wear, damage caused after delivery, or missing original packaging may not qualify for a return.
Return Period
Customers may request a return within 15 days of purchase. We recommend contacting our customer service team as soon as possible if you decide to return an item.
Return requests submitted after the 15-day return period may not be accepted unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
We want every Teeksa order to arrive in excellent condition and exactly as expected. If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer service team as soon as possible.
To help us review the issue efficiently, please provide your order information along with a clear description of the problem. We may also ask you to provide photos of the item and its packaging so that we can better understand and evaluate the situation.
If the item is confirmed to be damaged, defective, or incorrectly shipped, Teeksa will work with you to provide an appropriate solution. Depending on the specific circumstances, the available solution may include a replacement, exchange, or refund.
Please do not return a damaged, defective, or incorrect item without first contacting our customer service team and receiving return instructions. This helps us process your request correctly and efficiently.
Exchanges
If you would like to exchange an eligible item for another item, please contact Teeksa customer service within 15 days of purchase.
The item must be:
- Unused and unworn
- In its original and complete packaging
- In its original condition
- Returned with applicable accessories, tags, cards, or other included materials
Our customer service team must review and approve exchange requests before you send the product back.
Once your exchange request has been approved, please follow the return and exchange instructions provided by our customer service team. Please do not send the item to an address not confirmed by Teeksa.
If the requested replacement item is unavailable, we may offer another suitable solution, such as a refund or an alternative replacement. If the replacement item costs a different amount, we may need to address any price difference before completing the exchange.
How to Request a Return or Exchange
To make the return or exchange process as simple as possible, please follow these steps:
- Contact Teeksa Customer Service
Contact our customer service team within 15 days of purchase and provide your order information and the reason for your return or exchange request.
- Follow Our Instructions
Our customer service team will review your request and provide instructions regarding the next steps. Depending on the situation, we may request additional information or photos of the product.
- Prepare the Product
If your request is approved, carefully prepare the product for return. Please make sure the product is unused, unworn, and securely packed in its original and complete packaging.
- Send the Return
Send the package according to the return instructions provided by our customer service team.
Please do not send a product back to an address not provided or confirmed by Teeksa customer service.
Return Inspection
Once we receive the returned product, our team may inspect the item to confirm that it meets the requirements of this Return Policy.
We will check the product's condition, packaging, and included materials where applicable. If the returned product meets the eligibility requirements, we will proceed with the approved return, exchange, or refund.
If the product does not meet the return requirements, we may be unable to approve the requested return or exchange.
Refunds
For an approved return, we will generally process the refund after we receive and inspect the returned product.
Refunds will normally be issued through the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Please note that Teeksa does not control processing times once a refund has been initiated.
Important Notes
To avoid delays or problems with your return or exchange, please keep the following in mind:
- Contact customer service before sending any return.
- Returns must generally be requested within 15 days of purchase.
- Products must be unused and unworn.
- Products must have their original and complete packaging.
- Please return any applicable accessories or included materials with the product.
- Customers should follow the return instructions provided by Teeksa.
- Please package returned items carefully to help prevent damage during transportation.
- Items that have been used, worn, altered, or damaged after delivery may not qualify for a return or exchange.
Customer Service
If you have questions about our Return Policy, need help with a return or exchange, or receive a damaged, defective, or incorrect item, please contact our customer service team.
Phone: +1 213-810-8572
Email: teeksashop@hotmail.com
Our team will do our best to provide clear instructions and help resolve your request as efficiently as possible.
Our Commitment to You
At Teeksa, we value every customer and every order. We understand that a smooth after-sales experience is an important part of shopping online, and we are committed to handling return and exchange requests with care, fairness, and respect.
If something does not go as expected, please reach out to us. We will carefully review your situation and work with you toward an appropriate solution in accordance with this policy.
Thank You for Choosing Teeksa
Thank you for choosing Teeksa and for allowing us to serve you.
We truly appreciate your trust and support. Your satisfaction is important to us, and we will continue working to provide quality men's jewelry, reliable service, and a better shopping experience.