Shipping Policy

At Teeksa, we understand that shipping is an important part of your shopping experience. We are committed to processing your order carefully, arranging reliable transportation, and keeping you informed throughout delivery.

Please review the following Shipping Policy before placing your order. It explains our order processing time, shipping regions, estimated transportation times, shipping costs, tracking information, customs responsibilities, and other important delivery details.

Order Processing and Handling Time

After you place an order, Teeksa needs time to prepare and process your items before handing them over to the shipping carrier.

Our standard order processing and preparation period is more than 14 days.

This processing period may include:

  • Order verification
  • Product preparation
  • Quality inspection
  • Packaging
  • Shipping label preparation
  • Final shipment arrangements

Please note that order processing time is separate from transportation time.

The estimated transportation times listed below begin after we process and ship your order. Therefore, the total time from placing an order to receiving your package will generally include both the processing and transportation periods.

We recommend allowing sufficient time when placing an order, especially if the items are needed for a specific occasion or deadline.

Shipping Carriers

For shipments to North America, Europe, and other international destinations, Teeksa works with appropriate international shipping carriers and logistics providers based on the destination, shipping route, package characteristics, and available transportation services.

The specific carrier used for an order may vary depending on the delivery location and shipping arrangements.

Our logistics partners may include DHL, FedEx, UPS, Australia Post, NZ Post or other qualified logistics companies.

Because shipping routes and carrier availability can change, we may select the most appropriate available carrier for your destination rather than using one fixed carrier for every order.

Shipping Regions & Estimated Delivery Time

Teeksa currently provides shipping services to North America, Europe, and other eligible international destinations.

Transportation times are estimates and begin after your order has been processed and shipped.

North America

Estimated Transportation Time: 14–22 business days

Orders shipped to destinations in North America generally require approximately 14–22 business days for transportation after shipment.

Europe

Estimated Transportation Time: 14–26 business days

Orders shipped to destinations in Europe generally require approximately 14–26 business days for transportation after shipment.

Other International Destinations

For destinations outside North America and Europe, transportation times may vary by country, region, shipping route, carrier availability, customs procedures, and local delivery conditions.

Customers placing orders to other international destinations should allow additional time for transportation and customs clearance where applicable.

Shipping Costs

Shipping fees may vary depending on several factors, including:

  • Order amount
  • Shipping destination
  • Package characteristics
  • Shipping method
  • Available transportation service
  • Local delivery conditions

The applicable shipping fee, if any, will be displayed during the ordering or checkout process when available.

Different destinations may have different shipping costs because international transportation expenses vary by region and shipping route.

Tracking Your Order

When tracking information is available, Teeksa may provide shipment tracking details after your order ships.

Tracking information lets you follow your package's progress through the applicable carrier's system.

Please understand that tracking information may take some time to become active after the package has been handed over to the carrier.

In some cases, tracking updates may also be delayed while a package is:

  • In international transit
  • Undergoing customs clearance
  • Being transferred between logistics providers
  • Waiting for local delivery
  • Experiencing temporary carrier system delays

If tracking information does not update immediately, this does not necessarily mean that the package has been lost.

Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, VAT, or other charges imposed by the destination country or region.

Unless otherwise stated, any applicable customs duties, import taxes, VAT, or similar charges may be the customer's responsibility.

Customs procedures and charges vary by country, and Teeksa cannot guarantee whether a specific order will be subject to customs duties or taxes.

Customers are responsible for complying with applicable import requirements in their destination country.

Customs clearance may also extend the overall delivery time.

Delivery Delays

Although we work to arrange shipments as efficiently as possible, actual delivery times may be affected by circumstances beyond our direct control.

Possible causes of delays include:

  • Customs clearance
  • Weather conditions
  • Public holidays
  • Carrier delays
  • Transportation disruptions
  • High shipping volumes
  • Local delivery restrictions
  • Incorrect or incomplete address information
  • Customs inspections
  • Unexpected logistical issues
  • Other circumstances affecting international transportation

The estimated delivery times provided by Teeksa are general estimates, not guaranteed delivery dates.

We appreciate your patience and understanding if your package takes longer than expected due to circumstances outside our control.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check the following information before completing your purchase:

  • Full recipient name
  • Shipping address
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

If incorrect or incomplete shipping information causes a delivery failure, delay, return, or additional shipping expense, the customer may be responsible for the resulting costs.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at teeksashop@hotmail.com.

We will do our best to assist, but we cannot guarantee that shipping information can be changed after an order has already entered the shipping process.

Failed or Unsuccessful Delivery

A delivery may be unsuccessful for reasons such as:

  • Incorrect address
  • Incomplete address
  • Recipient unavailable
  • Refusal to accept the package
  • Customs-related issues
  • Local delivery restrictions
  • Carrier delivery problems

If a package is returned to Teeksa because of incorrect shipping information or other circumstances attributable to the customer, please contact our customer service team for further assistance.

Additional shipping arrangements or costs may apply depending on the circumstances.

Lost or Missing Packages

If tracking information indicates that a package has been delivered, but you cannot locate it, please first check with:

  • Household members
  • Neighbors
  • Building reception or management
  • Local delivery areas
  • The applicable shipping carrier

If you still cannot locate the package, please contact us at teeksashop@hotmail.com and provide your order information.

If a package appears to be lost during transportation, Teeksa will review the available shipping and tracking information and assist as appropriate.

Resolution options may depend on the carrier's investigation, shipment status, and specific circumstances.

Shipping Information and Customer Responsibility

By placing an order with Teeksa, customers acknowledge that international shipping involves multiple stages and may be affected by transportation and customs procedures.

Customers are responsible for:

  • Providing accurate shipping information
  • Reviewing the estimated delivery time before ordering
  • Monitoring tracking information when available
  • Responding to carrier or customs requests when necessary
  • Accepting responsibility for applicable import duties and taxes
  • Allowing sufficient time for international transportation

We encourage customers to consider both the more-than-14-day processing period and the applicable transportation time when planning their purchases.

Changes to Shipping Arrangements

Shipping services, carriers, routes, and transportation arrangements may change from time to time due to operational requirements, destination restrictions, carrier availability, or other logistical factors.

Teeksa reserves the right to select an appropriate shipping carrier or transportation method based on the circumstances of each order.

If a significant change affects your order, we will make reasonable efforts to provide appropriate assistance.

Contact Us 

If you have questions about your order, shipping status, transit time, or delivery arrangements, please get in touch with our customer service team.

Email: teeksashop@hotmail.com

When contacting us about an order, please provide your order information so that we can assist you more efficiently.

We are always happy to help clarify shipping-related questions and provide assistance whenever possible.

Our Commitment to You

At Teeksa, we understand that waiting for an international order can require patience. We are committed to handling every order carefully, providing clear shipping information, and working with appropriate logistics providers to deliver your purchase as reliably as possible.

We appreciate your understanding that international transportation involves factors beyond our direct control. While we can't always guarantee estimated delivery times, we will continue to do our best to support you throughout the shipping process.

Thank you for choosing Teeksa and for trusting us with your order.